Position at Intermuseum Conservation Association

Client Liaison (Conservation Project Coordinator)
Intermuseum Conservation Association

Regular Full Time Position

The Intermuseum Conservation Association (ICA), a regional
not-for-profit art conservation center established in 1952, is
seeking a highly skilled Client Liaison to join our conservation lab
located on the Westside of Cleveland, just minutes from downtown.
The client liaison will work under the supervision of the
conservation staff, managing and coordinating all client relations
and administrative functions directly related to ongoing
conservation projects.

Essential Job Functions:

    Maintain effective relationships with clients by providing
    day-to-day client support and serve as a liaison between the
    client and conservators. Maintain responsibility for client
    communication by meeting with and corresponding directly (in
    written and verbal formats) with conservation clients, including
    but not limited to phone calls, emails, initial consultations,
    letters, meetings, and follow-ups, during and after completion
    of project.

    Work with conservators and clients to establish project
    scheduling, balancing competing priorities and demands.

    Generate written, narrative reports and cost estimates based on
    notes from conservators to send to clients or third parties.

    Work with administrative staff and conservators to track object
    status and location, produce invoices, and track payment status.

    Schedule photography; catalog photographs; produce digital or
    printed copies for clients.

    Maintain and organize all essential paperwork and files (digital
    and hard copies) related to projects.

    Use various software applications, such as spreadsheets and
    relational databases to assemble, manipulate and/or format data
    to produce reports.

    Other duties as assigned.

Qualifications:

    Associate's Degree required, Bachelor's or higher preferred.

    Two years of related work experience required or equivalent
    additional education.

    Strong organizational skills and ability to prioritize and
    manage multiple and complex projects.

    Strong verbal and written communication skills, including but
    not limited to the ability to write routine reports and
    correspondence; speak effectively to customers and staff;
    respond to common inquiries or complaints from customers.

    Exercise independent judgment and assume responsibility for
    decisions, consequences, and results having an impact on people,
    costs, and/or quality of service within the organization.

    Outstanding public service orientation attitude.  Ability to
    resolve issues in a diplomatic and professional manner.

    Mature, well poised, and polished with the ability to interact
    at all levels.

    Computer skills:

        Required: Microsoft Office Applications

        Preferred: Adobe Photoshop, Quick Books

The ICA provides a competitive benefits package and salary will be
commensurate with experience.

Further Inquiry:
Please send resume (either by fax or mail) to:

    Amanda Mikolic
    Intermuseum Conservation Association
    2915 Detroit Avenue
    Cleveland, Ohio 44113
    Fax: 216-658-8709

E-mail inquiries may be sent to amikolic [at] ica-artconservation__org
No phone calls please.

The ICA is an EOE.

Nicole M. Hayes
Field Services Officer
Intermuseum Conservation Association
2915 Detroit Avenue
Cleveland, OH 44113
216-658-8700
Fax: 216-658-8709


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                  Conservation DistList Instance 21:31
               Distributed: Wednesday, November 21, 2007
                       Message Id: cdl-21-31-036
                                  ***